Chapter 1 - Define Objectives and Scope

Objective

Defining what you hope to achieve, such as improving efficiency, reducing costs, enhancing customer experience, or generating new insights.

Objectives should align with broader business goals and be quantifiable to measure success accurately.

Here are some questions that will help you create an Objective →

• Why is this problem significant to our organization?
• How is this problem currently being addressed?
• What are the limitations of the current processes or systems?
• Are there any repetitive tasks that could be automated?
• Who are the internal or external stakeholders affected?
• What feedback have they provided about the issue?

Scope